Hon. Jeje Odongo the Minister for Internal Affairs has expressed concern over the continuous outcry from the citizens about the services offered NIRA especially on Issuance and Replacement of National IDs.
According to Gen. Odongo, there are many challenges facing the Authority that has put the whole institution into disrepute but urged the new Board to immediately find solutions to the challenges and improve on service delivery at NIRA.
He also added that the crowds at Kololo with National ID issues are an indication that the inefficiencies at the authority require immediate intervention.
Last year Parliament observed that the NIRA head office faces a serious problem of understaffing and in most cases staff were performing more than one job, hence, affecting the efficient and effective service delivery at Kololo which has led to poor service delivery.
NIRA currently has only 123 constant service points despite the increase in the number of districts.
Jeje Odongo advised the new NIRA Board to establish mechanisms for which NIRA can back all its information to mitigate any eventuality of data loss and improve service delivery.
Out of the 40 million Ugandans, NIRA revealed that they have only been able to register 29 million but then a sizeable number of the 29 million are non-Ugandans.
The New NIRA Board has also been tasked to devise means of standardizing LC1 letters introducing citizens for National Identity Cards.
The New board Chairperson is James Biribonwa, a former commissioner of the Electoral Commission who has replaced Professor Peter Kasenene.
Over a year now, NIRA has been operating without a functional board following the resignation of Professor Peter Kasenene in March 2018 citing health reasons.